Purpose: To enhance the public perception of the debt collection industry and APDCAM's role within it.

Key Responsibilities:

• Organizing and executing public relations campaigns to build trust and positive awareness.
• Developing and implementing Corporate Social Responsibility (CSR) initiatives.
• Communicating APDCAM's mission and activities to the public and media.
• Fostering a positive image for professional debt collectors.

Purpose: To elevate the professional standards and knowledge base of debt collection practitioners in Malaysia.

Key Responsibilities:

• Designing and conducting training programs, workshops, and seminars for members.
• Developing and managing a professional certification program for debt collectors.
• Keeping members informed about best practices, new technologies, and changes in the legal landscape.
• Collaborating with other educational institutions or international associations to enhance learning opportunities.

Purpose: To uphold the highest ethical standards and professionalism among APDCAM members.

Key Responsibilities:

• Developing and enforcing a code of conduct for all members.
• Investigating and resolving complaints against members regarding professional conduct.
• Implementing disciplinary actions for any violations of the code of conduct.
• Ensuring a fair and transparent process for all disciplinary matters.

Purpose: To expand APDCAM's membership and strengthen its representation within the industry.

Key Responsibilities:

• Developing and executing strategies to attract new members.
• Managing the membership application and onboarding process.
• Communicating the benefits of APDCAM membership to prospective members.
• Retaining existing members through engagement and value-added services.

Purpose: To ensure APDCAM and its members are at the forefront of technological advancements and regulatory compliance.

Key Responsibilities:

• Overseeing the development and maintenance of APDCAM's digital infrastructure.
• Monitoring changes in data protection laws and other relevant regulations.
• Advising members on best practices for data security, privacy, and compliance.
• Utilizing technology to streamline APDCAM's internal operations and member services.